Returns Policy

Returns Policy

In the unusual event that there is a problem with your order we are here to help.

You can email us at help@completelynaturoil.com for assistance but always include your order number in the subject line please and then tell us how we can help.

You can also call our customer services on 0333 987 5077.

If you are unhappy with any of our products there are a few important things to know before returning a product.

  • You can return your unwanted and unused item(s) by post.
  • You have 14 calendar days from the date you received an item, to return it.
  • Only items that have been purchased directly from us can be returned.
  • Please ensure that the item(s) you are returning is/are repacked with all the elements it was received with.
  • Item(s) will not be refunded if they are opened, unless faulty.

To return your item(s) back to us, email us at info@completelynaturoil.com or call us on 0333 987 5077 and a member of our team will be happy to help you.