Terms and Conditions

TERMS & CONDITIONS OF SALE

BACKGROUND

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Products are sold by Us to consumers through these websites: www.cbdandcbn.com and www.completelynaturoil.com (“Our Sites”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Products from Our Sites. You will be required to read and accept these Terms of Sale when ordering Products. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Products through Our Sites. These Terms of Sale, as well as any and all Contracts are in the English language only.

  1. Definitions and Interpretation

    In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

    “Contract”

    means a contract for the purchase and sale of Products, as explained in Clause 8.

    “Food Supplement”

    means the CBD products sold by Us through Our Sites.

    “Order”

    means your order for Products.

    “Order Confirmation”

    means our acceptance and confirmation of your Order.

    “Order Number”

    means the reference number for your Order.

    “We/Us/Our”

    means CBD & CBN Limited, a company registered in England under 11683892, whose registered address is 20-22 Wenlock Road, London, N1 7GU and our trading name Completely Naturoil.

  2. Information About Us

    1. Our Sites: www.cbdandcbn.com and www.completelynaturoil.com, are owned and operated by CBN & CBD, a limited company registered in England under 11683892, whose registered address is 20-22 Wenlock Road, London, N1 7GU.

    2. We are a member of the Cannabis Trades Association UK

  3. Access to and Use of Our Sites

    1. Access to Our Sites is free of charge.

    2. It is your responsibility to make any and all arrangements necessary in order to access Our Sites.

    3. Access to Our Sites is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Sites (or any part of them) at any time and without notice. We will not be liable to you in any way if Our Sites (or any part of them) is unavailable at any time and for any period.

    4. Use of Our Sites is subject to our Privacy and Cookie Policies. Please ensure that you have read them carefully and that you understand them.

  4. Age Restrictions

    1. Consumers may only purchase Products through Our Sites if they are at least 18 years of age.

    2. None of the Products on Our Sites may be purchased by anyone under 18 years of age.

  5. Business Customers

    These Terms of Sale apply to consumers only and do not apply to customers purchasing Products in the course of business.

  6. International Customers

    Please note that We cannot accept responsibility for any repercussions or replace any confiscations for any products purchased through Our Sites being delivered outside of the applicable laws of our country. You hold responsibility as the customer that you have obeyed all laws respective of your country.

  7. Products, Pricing and Availability

    1. We make all reasonable efforts to ensure that all descriptions and graphical representations of Products available from Us correspond to the actual Products that you will receive. Please note, however, the following:

      1. Images of Products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays, lighting conditions, and the fact that food supplements will naturally vary in appearance.

      2. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Products may vary.

    2. Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Products, not to different Products altogether. Please refer to Clause 11 if you receive incorrect Products (i.e. Products that are not as described).

    3. All Product descriptions provided on Our Sites include a full list of ingredients and nutritional information. We will also indicate where a product is suitable for vegetarian and/or vegan customers and will clearly state if any Product contains (or may contain) ingredients which may cause allergies or intolerances.

    4. We cannot guarantee that all Products will always be available. Stock indications are provided on Our Sites.

    5. Minor changes may, from time to time, be made to certain Products between your Order being placed and Us processing that Order and despatching the Products, for example, to reflect changes in relevant laws and regulatory requirements. Any such changes will not change any main characteristics of the Products and will not normally affect your use or enjoyment of those Products. However, if any change is made that would affect your use or enjoyment of the Products, suitable information will be provided to you.

    6. We make all reasonable efforts to ensure that all prices shown on Our Sites are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated every 72 hours. Changes in price will not affect any order that you have already placed.

    7. All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Products at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 48 hours, We will treat your Order as cancelled and notify you of this in writing.

    8. In the event that the price of Products you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

    9. Delivery charges are not always included in the price of Products displayed on Our Sites. For more information on delivery charges, please refer to our Delivery Policy. Delivery options and related charges will be presented to you as part of the order process.

  8. Orders – How Contracts Are Formed

    1. Our Sites will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.

    2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.

    3. No part of Our Sites constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

    4. Order Confirmations shall contain the following information:

      1. Your Order Number.

      2. Confirmation of the Products ordered including full details of the main characteristics of those Products.

      3. Fully itemised pricing for the Products ordered including, where appropriate, taxes, delivery and other additional charges.

      4. Estimated delivery date(s).

    5. In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 5 working days.

    6. Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Products unless you specifically request that We make a refund using a different method.

  9. Payment

    1. Payment for Products and related delivery charges must always be made in advance and you will be prompted to pay during the order process.

  10. Delivery, Risk and Ownership

    1. All Products purchased through Our Sites will normally be delivered within the times advised in our Delivery Policy and at the time of checkout. If We are unable to deliver the Products on the delivery date, the following will apply:

      1. If no one is available at your delivery address to receive the Products and the Products cannot be posted through your letterbox or left in a safe place nominated by you, the carrier will leave a delivery note explaining how to rearrange delivery or where to collect the Products.

    2. If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.

    3. You may cancel all or part of your Order under sub-Clauses 10.3 or 10.4 provided that separating the Products in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Products and their delivery will be refunded to you within 5 working days. Please note that if any cancelled Products are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, We will bear the cost of returning the cancelled Products. Please refer to our ‘Returns Policy’.

    4. Delivery shall be deemed complete and the responsibility for the Products will pass to you once We have delivered the Products to the address you have provided.

    5. Ownership of the Products passes to you once we have received payment in full of all sums due (including any applicable delivery charges).

    6. Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Products unless you specifically request that We make a refund using a different method.

  11. Problems with the Products

    1. By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined.

    2. If any Products you have purchased do not comply as stated above and, for example, are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Products, please contact Us as soon as reasonably possible and in any event within 14 days to inform Us of the problem, and to arrange for a refund or replacement.

    3. To return Products to Us, please visit the returns page on Our Site or please contact Us at help@cbdandcbn.com to arrange for return. We will be fully responsible for the costs of returning Products under this Clause 11 and will reimburse you where appropriate.

    4. Refunds whether full or partial, including reductions in price under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

    5. Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Products were originally purchased.

    6. Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Products unless you specifically request that We make a refund using a different method.

    7. For further information on your rights as a consumer, please contact your local Citizens Advice service or Trading Standards Office.

  12. Cancellations

    1. You may cancel an Order and receive a full refund of any sums already paid at any time up to 14 days after you receive it provided the product is unused and in its original packaging. Just contact us and we will assist you with the return and issue a refund. Just provide us with your name, address, email address, telephone number, and Order Number.

    2. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our products and services, however please note that you are under no obligation to provide any details if you do not wish to.

  13. Our Liability to Consumers

    1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

    2. We only supply products for domestic and private use by consumers. We make no warranty or representation that the Products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

    3. Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

    4. Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice service or Trading Standards Office.

  14. Events Outside of Our Control (Force Majeure)

    1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

  15. Communication and Contact Details

    1. If you wish to contact Us with general questions or complaints, you may contact Us by via our contact page or by post at CBN & CBD, 20-22 Wenlock Road, London, N1 7GU.

  16. Complaints and Feedback

    1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

  17. How We Use Your Personal Information (Data Protection)

    1. All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

    2. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Cookie Policy.

  18. Other Important Terms

    1. We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

    2. You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

    3. The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

    4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

    5. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

    6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you will be affected by them and are not happy with them.

  19. Law and Jurisdiction

    1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

    2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a consumer to rely on those provisions.

    3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

    4. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

 
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